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Return Policy

If you experience any problem with a product bought from creatstal, contact our support team first and we will do our best to advise you.

 

Any returns must be discussed with creatstal Customer Support in advance, and authorized so they are sent with the correct paperwork.

 

All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.

In case you want to send the goods back to us for replacement/refund under the warranty, the shipping cost should be payable by the sender.